Mediator Luxury Car Consulting

In the event of a complaint, the consumer customer must first contact the selling establishment. As a second recourse, they may contact the mediator MÉDIATION CONSOMMATION DÉVELOPPEMENT. Consumers may submit their mediation requests:

• by phone : +33 9 88 30 27 72
• by email : contact-admin@cnpm-mediation-consommation.eu
• by postal mail to the following address : MÉDIATION CONSOMMATION DÉVELOPPEMENT – Centre d’Affaires Stéphanois SAS, IMMEUBLE L’HORIZON – ESPLANADE DE FRANCE, 3 RUE J. CONSTANT MILLERET, 42000 SAINT-ÉTIENNE, France

 

In the case of an off-premises sale: The selling establishment informs you of the existence of the European online dispute resolution platform, designed to collect any complaints arising from an online purchase by European consumers and to forward them to the competent national mediators. This platform is accessible at: http://ec.europa.eu/consumers/odr/

For any additional information or complaints, you may contact the National Commission on Informatics and Liberties (CNIL) (more information at www.cnil.fr). Finally, we inform you of the existence of the Bloctel telephone-marketing opt-out list, on which you can register (https://conso.bloctel.fr).